1. How do I place an order?
For the first order please register on our website and we will either contact you once your account is set up (usually within 2 business days) or a Account Manager will stop by to open your account after that you can place all orders online directly from our website. If you prefer to place your order either by calling to Swift Wholesale or fax the order please be sure to put your contact details in case we would like to call you back with any queries or updates. Also our website is responsive so orders online can be placed by any smartphone, tablet or PC.
2. How do you ship, deliver and who pays for shipping?
We ship via UPS, FedEx and our own trucks within a 40 mile radius of our location for that we charge a flat rate of $20.00 if your order is under $ 500.00, if it is over, then this charge is waived too. Our proposition is simple we offer you Cash and Carry location pricing without any dollar or quantity minimums and also removing the headache of going there loading stuff and then unloading it back at your store.We will have a route scheduled in your area at least once a week. For local deliveries we will need your order 2 days before your delivery route day, (please refer the delivery schedule) if you don’t have one please contact us.If you are outside our delivery truck service area then we will ship the package via UPS, USPS or FED EX. We will charge only what we are charged we do not add any shipping or handling fees. And you are informed of the shipping charge before your order is processed so there are no surprises.In case if you have bigger size order (over $2000) and delivery has to be done further than 40 miles please call our shipping department, we might consider delivering it on a case to case basis. For big shipments it is usually next day and for smaller UPS/ FedEx/ USPS orders if we get the order by 2 pm est we usually ship same day.
3. What are your business hours?
We are open for business 5 days a week. Our hours are Mon-Fri 10am-6pm Sat By Appointment -Sun Closed.
4. What kind of merchandise do you carry?
We specialize in all convenient store, dollar store, restaurant items like batteries, condoms, lighters, medicines, candies, beverage, shopping bags, and vitamins etc., please browse through our product pages to see our complete line up of products. Also we continuously add products daily so please check often and if we are missing something that you need simply call us and we shall procure it as soon as possible.
5. What is your return policy?
We accept returns only if it is in original packaging or there is some manufacturing problems and only with a RMA (Return Merchandise Authorization).Please call us for a RMA. We do not accept merchandise because you could not sell them or items which are expired. Whenever you receive our deliveries we expect you to check and see if the order is correct and complete and that you are satisfied in every way, and in the unlikely event if you have any problems you have to notify the delivery driver or call us immediately, If you have to return the merchandise for reasons other than above you will have to return it within 7 days from the date of invoice and we would charge 20 % restocking fees except for calling cards there is no restocking fee you can return them at anytime for any reason if the Pin number on the back is not exposed/scratched off.
6. What is the minimum order amount?
We do not require any minimums, and you do not have to buy large quantities of any item to avail of the advertised discount prices.
7. What Payment Options are available?
There are several options available. You can pay by debit (no charge) or credit card (we charge 3%) we need the info on file , or we could ACH your account.(We need a onetime ACH authorization form filled out along with a voided check). You can also pay our delivery guys with Cash or a company check (with a valid State Id.No third party checks accepted). Sorry we do not take EBT cards.
8. Are you a master distributor in any items?
Yes we have many long term relations with manufacturers and are master distributors for a lot of items that we carry and are sometimes given special pricing for them, and also since we buy in bulk quantities we get extremely everyday low prices which we then pass on to you, that is why we not only deal with retail stores but we also sell to lots of wagon jobbers and wholesalers like us.
9. Do you only service in North and South Carolina?
We deliver up to 50 miles radius with our own trucks on our routes and we ship all over America, (except cigarettes and tobacco products) via UPS FedEx, We also use consolidated trucks or containers for large and bulk shipments.
10. Do you sell directly to the public?
No we don’t retail to the general public.
11.What documents do we need for account setup?
New account setup usually need Sales tax-exempt certificate and a Business license. For more information please contact us or your Retail Sales Manager. You can also fax us the necessary document.
12. What happen if my Check/ACH is returned from the bank?
We charge a $30.00 check return fee for the first returned item and we will redeposit your check or reprocess the ACH, but if the check/ACH is returned again we will give your account to collections and your account will be converted to a strictly cash or secured payment account.
Feel free to call us if you have any other query not addressed here. We look forward to serving you and being a valued partner.